Helpful Hints for When Things Go Wrong (try these first before calling for assistance.)
Remember, the number one hint about trouble shooting a computer is if it isn't working, reboot it. If it won't reboot, hold down the power button for five seconds or a bit longer. If the computer still won't shut down, pull the power plug. A quick press of the power button often fails to shut down a computer and may simply put it into hibernate mode. When shutting down a working computer, be sure to use the Shutdown command within the Start button menu at the bottom right. This takes a few extra seconds but is much better for the computer than pulling the plug or pressing the power button.
If application program icons fail to show or server drives are missing (H:[name] for example,) log off and log back on .
Other things to remember and/or try:
When logging in, make sure that WSFCSNET is in the domain box. If the computer is showing "Local computer" after its name (such as H556I012301,) it will not be attached to the network. Internet access will be available but not server connections to the home directory H:drive, S:shared drive, R: drive and so forth. Also, only a generic group of icons will be shown; so, some may be missing that might otherwise appear. Log out and reattach to WSFCSNET by clicking in the Domain box and selecting WSFCSNET.
Know where stuff is being saved. Pay special attention to the save location when selecting "Save as..." and know that is where the intended item is to be saved. If Save is selected (rather than Save as...) the item should be directed to the H: (named) drive. Only by using Save as... can one force the computer to place it elsewhere. Once that save location has been established, the computer should remember it and point there for subsequent saves (of the same document.) The normal default Save location is the My Documents folder linked to the H: drive.
Back up important stuff! Use a CD, flash drive or the home directory (H:
Additional materials may be saved to the S:Staff Shared drive. Be aware that this drive is public and may be viewed or edited by others. Also, any information/files placed on the S:Staff Share drive counts towards a user's total drive space quota. It is not an unlimited resource. A "Disk Full" error while saving documents often indicates the save quota has been exceeded. Should this occur, save less important stuff to another medium, such as CD or Flash, to free up space for newly saved materials.