34) Q. I have been told that is is necessary to bring my school-issued laptop to school on a monthly basis and login to the network. Why is this so important?

A. Your school-issued laptop must be connected and logged in at a school site so that it will receive regular updates to the system, policies and anti-virus definitions. Failure to connect it to the school's network may result in loss of functionality of some programs and viral infections due to newer computer viruses not being checked and cleaned.

35) Q. My InterWrite Workspace software is requesting an activation code to run properly. Where can I find it?

A  The code is: ANDP-HRS-K51

36) Q. Should I leave my computer plugged in during holidays or over the summer break?

A. Leave the computer on your multimedia cart plugged in to charge your Mobi and other associated devices over holidays. Unless your work area is being used for a summer program, your computer(s) should be unplugged from both the wall outlet and its internet connection at the wall jack during these extended periods.

37) Q. If I have a school-related computer problem over the summer break or during holidays, who might I contact for help?

A. Call the Service Desk at 727-8300.  They may, or may not, help depending on the problem.

38) Q. My Learn360 connection seems to be slow and sometimes hangs or jumps frames. Is there any way to prevent or reduce this?

A. In using Learn 360 slow loading or videos freezing has been experienced when previewing videos using Windows Media Player. Alternatives to alleviate the issue may be used by changing the default video player to the Flash Player. Here are the steps to make the change inside of the Learn 360s user interface. 1. Log into Learn360 and click on the My Preferences tab. 2. Click on the Media Information tab. 3. Set the My Preferred Media Player to Flash Player. 4. Set the My Preferred Bit Rate to High Bit Rate. 5. Click Save to save the changes.

39) Q. How do I login to Learn360 (learn360.com)?

A. Login using your WSFCS issued email address and your chosen password.

40) Q. How do I login to MediaCast?

A. Select MediaCast from the Favorites menu under Teacher Favorites. When the page loads, enter your regular school login information as used to access a computer at startup.

41) Q. When I try to show a video from my computer through the multimedia cart onto the flat screen television, all I see in the TV video window is a big black box. It plays fine on my computer. How do I fix that?

A. There are several things that can generate this problem. The first thing to try, if using a laptop to show the video, is to press Function-F7 together and choose the selection that allow display on both devices. If this has no effect, you probably need to update Windows Media Player located on the microsoft.com/support site. Should this not work either, check all the cabling for proper connections (which we probably should have done first anyway...)

42) Q. I'm getting an "Improper format" message moving around a black screen on my flat-panel wall mounted television. It is set to the proper RGB choice in the Input controls. What am I doing wrong?

A. While there are several things that might account for this message on-screen, the most likely is that the computer's display resolution has been changed to something the television doesn't recognize. To set to the proper resolution go to the computer's Control Panels-> Display -> Settings and change the screen resolution to 1024 x 768 by moving the slider bar scrubber to the appropriate location. Select OK, if asked, and then see if the TV now displays the proper picture. If not, call for technical assistance. (It is possible that you cannot get to Display in the Control Panel due to policy restrictions.)

43) Q. How do I login to AtomicLearning to do training modules?

A. Browse over to the AtomicLearning website at www.atomiclearning.com. Near the top center of the resulting page locate the Login prompt box and click on Login. In the next box that appears enter your district email address and the generic password wsfcs. After you are logged in you may change your password in the "My Profile & Settings" tab near the top-right of the screen.

44) Q. I have found a great new site to use with my class but it is blocked by system policy. How do I get it reviewed and unblocked?