Self-Paced How-To documents and video modules so that you can learn on your time-table.
- Overview: Freshservice IT Support tickets [ document * / Video (2:25) ]
- Logging in to Freshservice IT Support [ document * / Video (0:52) ]
- Searching for Solutions [ document * / Video (0:38) ]
- Submitting an Incident ticket (break/fix) [ document * / Video (1:12) ]
- Submitting a Request ticket (may I please/would you please) [ document * / Video (1:04) ]
- Your list of tickets (checking progress, posting replys) [ document * / Video (0:41) ]
* Access to these Google Docs documents require that you be logged in with your WSFCS Google account, not your personal Gmail account.