• Freshservice IT Support tickets website  

    Self-Paced How-To documents and video modules so that you can learn on your time-table.

     

    • Overview: Freshservice IT Support tickets  [ document *  /  Video (2:25) YouTube-based  ]
    • Logging in to Freshservice IT Support  [ document * /  Video (0:52) YouTube-based  ]
    • Searching for Solutions  [ document * /  Video (0:38) YouTube-based  ]
    • Submitting an Incident ticket (break/fix)  [ document * /  Video (1:12) YouTube-based  ]
    • Submitting a Request ticket (may I please/would you please)  [ document * /  Video (1:04) YouTube-based  ]
    • Your list of tickets (checking progress, posting replys)  [ document * /  Video (0:41) YouTube-based  ]

     

    *  Access to these Google Docs documents require that you be logged in with your WSFCS Google account, not your personal Gmail account.