• Parents & Students FAQs

    As we begin the 2020–21 School Year in Plan C—All Remote Learning, we are working hard to answer your questions.


  • If I don’t have WiFi, where can my child go to connect to the internet?

  • What do students and families need to know about taking care of district-issued Chromebooks?

  • How can I get technical support for my WS/FCS issued chromebook or WiFi hotspot?

  • My WS/FCS-issued device (chromebook or WIFI hotspot) isn’t working, what do I do?

  • How can I access the WS/FCS Mobile Classrooms so I can connect to the internet?

  • Is there an online resource that I can access for help with technology such as steps for logging in, password resets and security filters?

  • I’m having problems logging on, what should I do?

  • When I log into NCEdCloud, it says my password has expired, what should I do?

  • When I log into NCEdCloud, I get a security message asking me to sign into my company’s security service, what should I do?

  • How do I access Home Base Apps, like Canvas, Easy Bridge, SchoolNet and PowerSchool Student?

  • Where can parents receive training on setting up their accounts and using the Canvas learning management platform?

  • I have not yet received a device, what do I do?

  • If I need a WS/FCS chromebook, can I still pick one up?

2020–21 School Year Logistics

  • So much is new this year, what are my best resources for information?

  • What is Synchronous and Asynchronous Learning?

  • What are Flex Fridays?

  • Will Plan C enable students to participate in labs and CTE classes?

  • What is being done to support our youngest learners? Those entering kindergarten and our Pre-K Students?

  • What is the status of Pre-K?

  • How will Winston-Salem/Forsyth County Schools share updates with families?

  • My child does not learn well online. Are there currently any in-person options? 

  • Will teachers be receiving additional training before the start of the school year? Will this be different from the training they received in March?

  • Are there going to be teacher or staff layoffs now that we are moving to Plan C?

Virtual Academy

  • How can I learn more about the Virtual Academy?

  • What classes will be offered by the Virtual Academy? HAG? AP? IB? Foreign Languages?

  • My student is enrolled in the Virtual Academy, but what happens if we don’t like it? Can we re-enroll in our residential/home school?

  • How can I de-enroll in the Virtual Academy? I’d like my child to be back at our residential/home school.

  • If the district goes to Plan B after the first quarter can I move my child to the Virtual Academy at that time?

  • My student is enrolled in a Choice/Magnet school and we don’t want to lose our spot. If we decide to enroll in the Virtual Academy or leave WS/FCS for the 2020/21 school year, will we lose our spot?

  • For students who attend the Virtual Academy, will they need a parent at home with them? 

  • Is there a limit to how many students can enroll in the new Virtual Academy?

  • What is the difference between Distance/Remote Learning and Virtual Academy?

Student & Family Support

  • How are we supporting families who cannot be at home to support their children now that we’ve gone to Remote Learning for all students for the first quarter of school?

  • How are we supporting our Exceptional Children (EC) and students with IEPs?

  • What is the district doing to support the mental and emotional health needs of students as we move to All Remote Learning for the first quarter of school?

  • Where should our family look for child care options?

  • What about the 3,700 students who did not engage at all in school last spring? How are we going to reach those students and get them back into learning?

  • Is WS/FCS open to volunteers? I’d like to help out.

Extracurricular Activities and Athletics

  • When will students resume their Behind the Wheel training in Drivers Education?

  • What about athletics, after-school activities and clubs?


  • What are CARES Teams?

  • How will CARES Teams help students and families?

  • How do I get connected with a CARES Team?

Child Nutrition & Health

  • Who can get a free student meal?

  • How do we pick up student meals?

  • How do I know if my child qualifies for meals?

  • How can I complete an application for Free/Reduced Meals?

  • How will I know when and where meals will be available for pick up with my child not in school?

  • I take care of my own child plus several nieces and nephews. Can I pick up their meals as well?

  • What are the requirements regarding immunizations and health records now that students are not attending school in person?


  • Video FAQs