Frequently Asked Questions about Transportation
How do I get a bus stop?
Stop Requests are initiated by your child’s school. Contact the school and give them the information. Please do not contact Transportation as all requests for bus stops start at the school.
Where is my bus stop?
At the beginning of the year, or when you last changed bus transportation for you child, you were given a bus boarding pass containing the AM & PM stop location(s), the AM & PM stop times and the AM & PM bus number(s) (the bus numbers may not always be the same). Additionally, you can go to the Transportation page of our school district’s website and enter the child’s last name and student number (http://wsfcs.k12.nc.us/Page/50785) to look up stop information.
How can I change my bus stop?
If you would like to change your bus stop from your home to a before/after school daycare, contact the school to make the change. All changes of this type take around 3-4 days to complete.
If you are unhappy with your assigned bus stop, appeals are initiated by your child’s school. The school will enter an appeal request on the parent’s behalf. At the beginning of the year, Transportation is focused on ensuring all students have a bus stop. Appeals are generally not reviewed until late September.
Please familiarize yourself with our Routing Policy 3541
· Buses are routed to pass within 1/2 mile of a student’s residence
· Bus stops cannot be closer than 2/10 of a mile apart due to insufficient visibility by other motorists of the bus stopping
· Buses are not routed onto side roads unless ten (10) or more students are riding from within the neighborhood attending the same school
· Parents/Guardians or a student who is either at least in fourth grade or 10 years old MUST escort students in kindergarten through first grade. Each of these students must have a yellow tag on their book bag. An escort ensures the student is safely escorted to and from the existing bus stop. Students who are not met by a parent/guardian or escorted by a valid student escort will be taken to the nearest school after the student’s bus stop. School board policy states that repeated incidents of students not being escorted at bus stops will result in short term or permanent bus suspension.
What time is the bus coming?
The “Boarding Pass” your child receives will have a morning “Approx. Time” and it also says (+10/-10 minutes). This means the bus stops within a range window of 10 minutes before until 10 minutes after the time listed on the Boarding Pass. In the afternoon “Approx. Time” and it also says (+20 minutes). This means that the bus may come at the time listed or up to 20 minutes later. The purpose of the range times is due to delays in students boarding the bus, traffic congestions and occasional mechanical issues.
Why is the bus late?
The first two weeks of school we expect bus delays. Both students and drivers are learning stops and getting to know one another. This is why it is so important to have your child waiting at the bus stop when the bus makes the stop. If we have to wait 30 seconds longer for each child to get to the stop, we are 15 minutes late arriving to school in the morning. Schools may dismiss early the first few days of school to get students accustom to boarding the correct bus and sitting in their assigned seat. All buses should load at schools within (10) minutes of dismissal bell.
When am I going to get a new stop?
Students who enroll after the cut-off of July 25th will be assigned to an existing stop. To allow time for drivers to learn stops and parents to anticipate a consistent arrival times – Transportation does not add new stops until after September 5th. After September 5th, Transportation processes new requests on a first come – first served basis.
Why was I assigned a different stop this year than the one I had last year? Can I ask the driver to stop at last year’s stop?
Stops are assigned by Transportation based on a number of factors including the geographic layout of each student’s home address. So a stop that might have been assigned last year may not be assigned this year. Neither the drivers nor the schools may authorize a stop that is not on the driver’s run sheet. Any changes or additions to the run sheet must come from Transportation. Parents may request changes as outlined above.
My child was removed from the bus route during the year without my knowledge. What happened?
If a student does not ride the bus for a two week period, Transportation may remove the child from the routing sheet. Please contact the school to get your child back on the bus. It is important to contact the school since the driver is not permitted to pick up a child not on his/her routing sheet.