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My iPad won't connect to the internet or my connection is slow--
- For wifi:
- Make sure the the wifi is enabled.
- For cellular data:
- Make sure data is enabled
- Check your data usage to make sure you have high speed data left
- Check the upper left hand corner of your iPad screen. Does it say Locked SIM or Invalid SIM? If it does, Put in a ticket.
My iPad will not turn on--
- Connect it to a charging cable
- Hold Power and Home buttons together 5 seconds and let go – see an apple appear?
- Still not working? Put in a ticket.
My iPad is frozen, I click but nothing happens --
- Hold Power and Home buttons together 5 seconds and let go – see an apple appear?
- Still not working? Put in a ticket.
I can’t hear anything --
- Hold the volume up button a few seconds
- Make sure there is nothing stuck in the headphone port
- Swipe down from the top right corner, make sure the Bell is not RED and crossed out, if so click it (it needs to be white)
- Still not working? Put in a ticket.
The app I need has disappeared--
- Open Self Service – If you see the app, click Install to download the app
- If you don’t see the app listed, hold Power and Home buttons together 5 seconds and let go – see an apple appear?
- Still not working? Put in a ticket.
I can't remember the passcode to unlock my iPad--
- Put in a ticket OR
- Email Mrs. Hughes
I can't remember the password to get into my email, Google Drive, and Powerschool Learning--
- Call 336-661-3128 to talk to someone at the Help Desk
I can't find my iPad--
- Put in a ticket OR
- Email Mrs. Hughes
*Try to do this as soon as you notice the iPad is missing.
My iPad screen is broken--
- Put in a ticket OR
- Email Mrs. Hughes OR
- Call the school at 336-703-4165
*There will be a charge for the repair.
- For wifi: